|
Problem: Keep Getting an IP Address Error?
Solution:
Generally this is caused from connecting to Contact Me! through Web TV. We have seen this problem though if connecting through a firewall or through a proxy server. The solution is to set your profile as though you were a Web TV user. Follow the steps in the Quick Start Help on WebTV to set your profile up to correct this problem.
Problem: Getting Booted from the Room?
Solution:
Two things could cause this. One is Web TV. Be sure the instructions for WebTV were followed in the Quick Start Help so you do not get an IP address error. The second is that you have cookies turned off. Be sure that you have your browser configured to accept cookies. For Netscape, this is configured in the Edit / Preferences / Advanced menu.
Problem: I Always Get a Piggy-Back Error When Logging In
Solution:
This usually occurs when you logged in earlier in the day and are returning, or more commonly when more than one user is using the same computer / WebTV unit to access Contact Me at different times. This error is in place to make your account more secure. Just click your [BACK] button and try to login again, this usually fixes the problem. If the problem persists, let us know.
|
